ITSM ISO 20000 is IT Service Management System Standard that specifies ISO 20000 Certification requirements for the service provider to plan, establish, implement and maintain ISO 20000 Controls for an effective SMS Service Management System within an organization.
ISO 20000 Controls are implemented through documented requirements of ISO 20000 Standard clauses by organizations requiring assurance that their service requirements are fulfilled.
ITSM ISO 20000 -1 requires a consistent approach by all its service providers, including those in a service supply chain for an effective SMS that also makes Service Management System cost effective. ISO 20000 -2 provides guidelines for application of Service Management System (SMS).
SQM is ISO 20000 Certification Agency in India and Globally and have pool of competent ISO 20000 Lead Assessors those assesses SMS requirements implemented by ISO 20000 Controls, ISO 20000 Clauses and all requirements of ISO 20000 Standard. The ISO 20000 Lead Auditors of SQM are in the close vicinity of organizations to make ISO 20000 Certification cost effective. SMS Standards compliance demonstrates organisation capability to offer and provide service delivery best to the satisfaction of customer and related regularity requirement.
AIAC-BAR Accredits SQM ISO 20000 Standard Certification Scheme.
SMS Standard and its Certification is applicable to all types of organizations irrespective of size, nature or geography and service management system (SMS) is adopted by all services such as Hospital, BPOs, Education, IT Companies, Health Care, Service Companies, Software Companies, Medical Device, in India. SQM offers ISO 20000 Certification in all cities, India. ISO 20000 certification requirements by SQM are consistent and transparent and are available at certification process.
Recognition of ISO 20000 Certification for SMS Certified Clients are registered on SQM website and details shall be accessed through 'Client Zone' on SQM website.
AIAC-BAR Accredited ISO 20000 certification provides following Benefits:
• Objective based Approach to the ITSM,
• Better Process Control, Flow and Productivity,
• ISO 20000 is Cost Effective Service Provision,
• Improvement in Process Reliability through SMS ISO 20000 Standard Self Assessment Checklist,
• Better documentation of the service management processes,
• A Framework for Continual Improvement of each Processes of Service Management,
• Leadership with Customer Focus,